Performance evaluation of accounting software packages of accountants in accounting offices in Khon Kaen Province

Abstract

Background and Aims: Using ready-made accounting programs is an important aspect of accounting work. There are many accounting software options available, and accounting offices must choose programs that are highly efficient, as they provide services to a wide variety of businesses. Each client may operate in a different industry. Selecting a suitable program can make accounting tasks easier and more convenient.
It is also essential to ensure that the program provides accurate and timely data. The software used must be highly stable. This research aims to (1) study the use of
ready-made accounting programs by accountants in Khon Kaen Province, (2) examine their opinions on the efficiency of these programs, and (3) explore ways to improve the efficiency of ready-made accounting programs.

Methodology: This study is quantitative in nature. The research instrument was
a questionnaire distributed to 121 accountants working at accounting offices in Khon Kaen Province. Data were analyzed using percentage, mean, standard deviation, and multiple regression analysis.

Results: The accounting offices selected software that demonstrated qualities consistent with international software quality standards (ISO/IEC 9126). The questionnaire results were categorized into six aspects: Functionality (=4.32), Reliability (=4.04), Usability (=4.38), Efficiency (=4.10), Maintainability (=4.10), and Portability/System Migration (=4.06).

Conclusion: The findings suggest that improving the reliability of ready-made accounting programs is crucial for enhancing their overall efficiency. Programs should be developed to enable data integration across departments, facilitating smooth and effective data retrieval and management, thus reducing errors. In terms of system migration, programs should be designed to work seamlessly with other systems without requiring extensive modifications. They should also be capable of replacing other software by using existing databases, thereby improving portability and compatibility.

Background and Aims: Using ready-made accounting programs is an important aspect of accounting work. There are many accounting software options available, and accounting offices must choose programs that are highly efficient, as they provide services to a wide variety of businesses. Each client may operate in a different industry. Selecting a suitable program can make accounting tasks easier and more convenient.
It is also essential to ensure that the program provides accurate and timely data. The software used must be highly stable. This research aims to (1) study the use of
ready-made accounting programs by accountants in Khon Kaen Province, (2) examine their opinions on the efficiency of these programs, and (3) explore ways to improve the efficiency of ready-made accounting programs.

Methodology: This study is quantitative in nature. The research instrument was
a questionnaire distributed to 121 accountants working at accounting offices in Khon Kaen Province. Data were analyzed using percentage, mean, standard deviation, and multiple regression analysis.

Results: The accounting offices selected software that demonstrated qualities consistent with international software quality standards (ISO/IEC 9126). The questionnaire results were categorized into six aspects: Functionality (=4.32), Reliability (=4.04), Usability (=4.38), Efficiency (=4.10), Maintainability (=4.10), and Portability/System Migration (=4.06).

Conclusion: The findings suggest that improving the reliability of ready-made accounting programs is crucial for enhancing their overall efficiency. Programs should be developed to enable data integration across departments, facilitating smooth and effective data retrieval and management, thus reducing errors. In terms of system migration, programs should be designed to work seamlessly with other systems without requiring extensive modifications. They should also be capable of replacing other software by using existing databases, thereby improving portability and compatibility.