Factors Affecting Quality of Work Life of Employees in Air Conditioner Sales and Service Companies in Bang Kaen District, Bangkok

Abstract

This study aims to investigate the Employee Quality of Work Life (QWL) in the context air-conditioning sales and services companies situated in Bang Kaen District, Bangkok. The specific objectives of the research are threefold: 1) to examine the Employee Quality of Work Life in these companies; 2) to analyze the job characteristics prevalent in air-conditioning sales and service industry; and 3) to explore the influence of job characteristics on Employee Quality of Work Life. Employing a quantitative research design, data were collected through the administration of a questionnaire to a sample of 100 employees within the specified companies. The findings indicate that the overall Employee Quality of Work Life in air conditioner companies in Bang Kaen District is of moderate level while the job characteristics within these companies were observed to be at a high level. Additionally, the findings revealed that employee’s personal factors did not have significant impact on their Quality of Work Life, except for factors such as marital status and years of tenure. Notably, job characteristics were identified as a critical factor affecting Employee Quality of Work Life, accounting for 42.70 percent of the variance, with statistical significance at the 0.05 level. The study's implications extend to informing organizational strategies aimed at optimizing employee well-being, performance, skills, and attitude related to the job.