Efficiency of Total Quality Management in Thai Iron Foundry Organizations

Abstract

Iron Foundry Organization is the supporting industry. Majority of its products depend on other industries. The way to do business is independent to each other. Most of them take order as an Original Equipment Manufacturer (OEM). They neither have their own products or logos nor have any standard such as ISO. Furthermore, the competition among them is considerably high. That Thailand is also lack of specialist in this area makes these organizations not efficient enough to compete with world market. The Total Quality Management (TQM) is therefore applied to improve the efficiency of the industry. Collecting the meanings of the Total Quality Management (TQM), Theories and conceptual ideas of the Total Quality Management (TQM), and conceptual ideas of how to take Total Quality Management (TQM) into practice, researcher conclude that there are eight factors which influence to the efficiency of Total Quality Management in Iron Foundry Organizations of Thailand. They are Leadership, Organization culture, Customer relationship Management, Teamwork, Communication, Continuous Improvement, Training, and Organization Commitment.