Experiences of Working-age Adults towards Receiving Video Counseling Services: A Qualitative Study
Article Sidebar
Main Article Content
Abstract
Objectives: To study the psychological experiences of working-age adults towards receiving real-time video counseling during COVID-19 pandemic.
Materials and methods: The Interpretative Phenomenological Analysis (IPA) method was employed.
The data was collected through semi-structured interviews on perspectives and criteria for selecting video counseling service providers, clients’ emotions and adjustment in service encounters, and experiential learnings of receiving services. The research participants were 7 working-age adults, aged between 28-42 years, who had completed and terminated all psychological counseling services, both face-to-face individual counseling and real-time video counseling, at least 2 sessions.
Results: Five main themes were found: 1) Essential considerations before choosing video counseling services. 2) Emotional awareness and attempts to communicate for better engagement through video. 3) The perceived utility of video counseling. 4) The perception of positive changes after completing the video counseling services, and 5) Clients' expectations towards video counseling services.
Conclusion: The research findings had enhanced knowledge and provided better understanding of real-time video counseling services in Thailand. Findings could be beneficial for individuals who are seeking psychological help and entering services, as a guideline on effective and meaningful participation in video counseling, as well as a future guideline and applications for psychologists and mental health professionals to develop psychological service quality and advocate efficient delivery of video counseling service.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
เรื่องที่ลงตีพิมพ์ในวารสารจิตวิทยาคลินิกแล้วถือเป็นลิขสิทธิ์การเผยแพร่โดยวารสารจิตวิทยาคลินิกแต่เพียงผู้เดียว การตีพิมพ์หรือเผยแพร่ซ้ำในที่อื่นต้องได้รับอนุญาตจากกองบรรณาธิการวารสารฯ
References
American Psychological Association. (2014). What are Telehealth and Telepsychology? https://www.apa.org/practice/telehealth-telepsychology
American Psychological Association. (2017). Ethical principles of psychologists and code of conduct. https://www.apa.org/ethics/code/ethics-code-2017.pdf
American Psychological Association. (2024). Proposed revision of guidelines for the practice of telepsychology. https://www.apa.org/
practice/guidelines/telepsychologyrevisions.pdf
Barker, G. G., & Barker, E. E. (2021). Online therapy: Lessons learned from the COVID-19 health crisis. British Journal of Guidance &
Counselling, 50(1), 66-81. https://doi.org/10.1080/03069885.2021.1889462
Bird, M. D., Chow, G. M., Meir, G., & Freeman, J. (2019). The influence of stigma on college students’ attitudes toward online video
counseling and face-to-face counseling. Journal of College Counseling, 22(3), 256-269. https://doi.org/10.1002/jocc.12141
British Association for Counselling and Psychotherapy. (2023). Good practice in action 047 fact sheet. Working online in the
counselling professions. BACP House. https://www.bacp.co.uk/media/17386/bacpworking-online-in-counselling-professions-fsgpia-047-feb23.pdf
Dias, M. J., Rathenau, S., Sousa, D., & Santos, J. M. (2023). Therapeutic presence, working alliance, and clients’ attitudes toward online therapy. Journal of Psychotherapy Integration, 33(4), 439-456. https://doi.org/10.1037/int0000314
Department of Mental Health. (2023). Annual report of the Department of Mental Health; fiscal year 2023. https://dmh.go.th/report/
dmh/rpt_year/view.asp?id=468 (in Thai). Geller, S. (2020). Cultivating online therapeutic presence: Strengthening therapeutic
relationships in teletherapy sessions. Counselling Psychology Quarterly, 34(3-4), 687-703. https://doi.org/10.1080/09515070.
1787348
Grand View Research. (2024). Marketing analysis report. Telehealth market size, share & trends analysis report by product (hardware, software, services), by delivery mode, by disease area, by end-use, by region, and segment forecasts, 2024-2030. https://www.grandviewresearch.com/industry-analysis/telehealth-market-report
Gürcan, M. B., & Kılıç, A. (2023). Assessment of “online therapy” and “telepsychiatry” topics in the COVID-19 pandemic based on Google Trends data. South. Clin. Ist. Euras., 34(4), 320-325. https://dx.doi.org/10.14744/scie.2023.68725
Khan, S., Shapka, J. D., & Domene, J. F. (2022). Counsellors’ experiences of online therapy. British Journal of Guidance & Counselling,
(1), 43-65. https://doi.org/10.1080/03069885.2021.1885009
Moudatsou, M., Stavropoulou, A., Rovithis, M., & Koukouli, S. (2024). Evaluation of online counseling through the working experiences
of mental health therapists amidst the COVID19 pandemic. Healthcare (Basel, Switzerland), 12(4), 1-15. https://doi.org/10.3390/
healthcare12040495
National Innovation Agency. (2023). Futures of mental health in Thailand 2033. https://www.nia.or.th/bookshelf/view/237 (in Thai).
Patterson, M. E., & Williams, D. R. (2002). Collecting and analyzing qualitative data: Hermeneutic principles, methods, and case
examples. Sagamore Publishing, Inc.
Shin, J. H., & Ku, X. (2022). Fear of COVID-19 and its differential effect on attitudes and intentions towards online and face-to-face counseling. Health Psychology Research, 10(3), 37670. https://doi.org/10.52965/001c.37670
Smith, J. A. (2010). Interpretative phenomenological analysis. Journal of the Society for Existential Analysis, 21(2), 186-192.
Smith, J. A. (2011). Evaluating the contribution of interpretative phenomenological analysis. Health Psychology Review, 5(1), 9-27.
Srichannil, C. (2017). Interpretative phenomenological analysis: A qualitative methodology for psychological research. Journal of Education, 28(3), 13. https://ojs.lib.buu.ac.th/index.php/education2/article/view/5611 (in Thai).
Srichannil, C. (2019). Interpretative phenomenological analysis: Quality criteria. Chiang Mai University Journal of Humanities, 20(1), 189-213. https://so03.tci-thaijo.org/index.php/JHUMANS/article/view/186561 (in Thai).
Thailand Counseling Psychology Association. (2024). Counseling psychologist professional ethics. https://www.thaicounseling.org/_files/ugd/c257b2_a1d49c64689a44ea86365cd400f3b34d.pdf (in Thai).
Zeren, G., Erus, S. M., Amanvermez, Y., Genç, A. B., & Duy, B. (2022). Client’s experiences of online counseling: Satisfaction and therapeutic alliance. Cukurova University Faculty of Education Journal, 51(1), 634-658. https://doi.org/10.14812/cufej.843542