Stress, Stress management and Quality of Work Life of One Stop Crisis Center 1300 Hotline Staffs at Ministry of Social Development and Human Security of the Situation due to the Outbreak of the Communicable Disease Coronavirus (COVID-19)
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Abstract
Objectives: 1) to study stress levels, stress management and quality of work life. 2) to compare the quality of work life classified by personal factors. 3) to study the relationships between stress and quality of work life. 4) to study the relationship between coping with stress and quality of work life.
Materials and methods: Sample group were 150 staffs of One Stop Crisis Center 1300 Hotline of Ministry of Social Development and Human Security. The research data was collected using the following tools. The questionnaires consisted of General Information Inquiry form, Stress Assessment form, Stress Management Questionnaire and Quality of Life. The collected data were analyzed using percentage, arithmetic mean, standard deviation, t-test, F-test, and Pearson Correlation Coefficient.
Results: 1) Staff stress was low; there were moderate level of stress management and quality of working life. 2) Staffs with different personal factors there is no difference in quality of life at work. 3) Overall physical and behavioral stress mental stress had negative relation with quality of work life. 4) Coping with stress by dealing with the problem-focused coping had positive relation with quality of work life.
Conclusion: Overall, staff stress level was low. There was moderate level of coping and moderate quality of working life. Those with different personal factors had the same quality of working life. Overall physical and behavioral stress mental stress had negative relation with quality of work life. Whereas dealing with the problem-focused coping was positively related with quality of work life.
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เรื่องที่ลงตีพิมพ์ในวารสารจิตวิทยาคลินิกแล้วถือเป็นลิขสิทธิ์การเผยแพร่โดยวารสารจิตวิทยาคลินิกแต่เพียงผู้เดียว การตีพิมพ์หรือเผยแพร่ซ้ำในที่อื่นต้องได้รับอนุญาตจากกองบรรณาธิการวารสารฯ
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