FACTORS INFLUENCING THE QUALITY OF WORKING LIFE OF STAFF IN THE DEPARTMENT OF CORRECTIONS IN PATHUM THANI
Keywords:
Balanced Scorecard, Human Resource Management, Quality of Work LifeAbstract
This study aims to examine the balanced scorecard, human resource management and quality of work life of staffs at the Department of Correctional Services in Pathum Thani and the factors affecting the quality of work life. The study is based on a quantitative methodology in which data is collected through questionnaires from 480 samples. Data analysis includes descriptive statistics and structural equation modeling using PLS-SEM, considering path coefficients, coefficient of determination and effect size.
The results show that the Balanced Scorecard significantly influences the quality of work life through both direct (0.602) and indirect effects (0.0285) via human resource management, with a total effect of 0.887 (p < 0.001, f² = 0.72). Human resource management has a direct effect on quality of work life (0.328, p < 0.001, f² = 0.215), and the balanced scorecard has a direct effect on human resource management (0.866, f² = 3.003, p < 0.001) and explains 81.3% of the variance in quality of work life (R² = 0.813). The key factors influencing quality of work life include: 1) the balanced scorecard as the most influential factor, 2) human resource management and 3) the interaction between the two factors. The new contribution to knowledge is the discovery of positive relationships between balanced scorecard and quality of life in Thai government agencies, in contrast to studies in the private sector, where compensation is usually the top priority.
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