Communication Guidelines for Model Mediators in the Public Sector Using Buddhist Peaceful Means

Abstract

The study consisted of the following two objectives: 1) to explore communication problems and contexts by model public sector mediators, as well as Buddhist peaceful means favorable to communication for mediation; and 2) to present the communication guidelines of model mediators in the public sector based on the Buddhist peaceful means. The study utilized a qualitative research approach based on a field study method and in-depth interviews with key informants from all four regions, two from each region, for a total of eight people.

From the research, it is found the followings: 1. Model mediators in the public sector should be people with a volunteer mindset who seek peaceful coexistence in society. Conflicts that are found usually involve benefits and relationships. Communication problems of public sector mediators include message senders who fail to understand difficult and intricate local language, a lack of mediation skills, the use of thoughtless words that hurt the listeners, and a lack of listening skills. Message receivers' problems include a lack of comprehension in dispute mediation based on the Dispute Mediation Act B.E. 2562, which requires mediators to communicate and explain in order to maintain confidence. The Buddhist peaceful means for dispute mediation include truthful, pleasant, and timely words in order to strengthen unity, benefit society, and promote loving-kindness. 2. The communication guidelines of model mediators in the public sector based on the Buddhist peaceful means must consist of the following components: 1) Communicate in the right language; 2) Communicate with trust; 3) Communicate politely; 4) Communicate with beneficially; and 5) Communicate with kindness.