Guidelines for service development of Sakon Nakhon Provincial Administrative Organization

Abstract

            This study aimed to assess public satisfaction with the services provided by Sakon Nakhon Provincial Administrative Organization, across five key service projects: (1) the Education work; (2) the Revenue or tax work; (3) the Community development and social welfare work; (4) Civil engineering work; and (5) the Public health work. A survey research design was employed. Data was collected using questionnaires and interviews. Simple random sampling was applied to 400 respondents, while purposive sampling was used for 10 key informants. The results indicated that overall satisfaction with provincial administrative organization was very high (mean = 4.97). And has the highest average level in every work. When classified by area, it was found that the average for education work very high (mean = 4.97), the average for income or tax work very high (mean = 4.97), the average for community development and social welfare work very high (mean = 4.98), the average for civil engineering work very high (mean = 4.97), and the average public health work very high (mean = 4.98). Based on the findings, eleven recommendations were proposed to further enhance provincial administrative organization service quality and responsiveness.