Guidelines for service development of Sakon Nakhon Municipality, Sakon Nakhon Province

Abstract

This study aimed to assess public satisfaction with the services provided by Sakon Nakhon Municipality, Sakon Nakhon Province, across four key service projects guidelines for service development of Sakon Nakhon Municipality, Sakon Nakhon Province, and Persons with Disabilities for Fiscal Year 2025.A survey research design was employed. Data was collected using questionnaires and interviews. Simple random sampling was applied to 397 respondents, while purposive sampling was used for 10 key informants. The results indicated that overall satisfaction with municipal services was very high (mean = 4.77, S.D .33). Among individual projects, the highest satisfaction was reported for the Promotion and Development Project for Children, Youth, Women, the Elderly, and Families (mean = 4.86, S.D .34), followed by the Field Data Survey Project (mean = 4.80, S.D .34). Satisfaction with the Vocational Training and Promotion Project based on the Sufficiency Economy Philosophy averaged (4.77, S.D .34), while the Identification Card Issuance Project for bedridden patients, the elderly, and people with disabilities showed a mean satisfaction score of (4.67, S.D .33). Based on the findings, recommendations on human resource development, Management and policy and stratigic were proposed to further enhance municipal service quality and responsiveness.