The Administrative Trend of Ibnu Affan Cooperative Limited in the Next Decade (B.E. 2557-2566)

Abstract

This research aimed to study and collect ideas from experts related to the Administration Trend of Ibnu Affan Cooperative Limited in the Next Decade (B.E. 2557-2566). The study covered six aspects, namely, objectives, structure and organization management, human resource administration, customer relations, welfare management to customers, and the cooperative networking. EDFR (Ethnographic Delphi Futures Research) technique was employed through interviewing 21 experts. The interview contents were analyzed and synthesized in order to form questionnaires of five scales for questioning experts in the second and third rounds. The statistic used in the analysis was Median, Mode, and Interquartile Range.

The research findings revealed that the Administration Trend of Ibnu Affan Cooperative Limited in the Next Decade (B.E.2557–2566) are as the followings.

1. Objectives: It should support its members to realize interest-free financial institution to promote and develop quality of life among its members and the society at large and to promote group-based occupations. This institution should establish links with other cooperatives in ASEAN for the sake of Islamic values. Technology should be adopted wisely. This cooperative should include its business on education too.
2. Structure and Organization Management: The organization should be managed in a horizontal direction as to move faster. Technology and innovation will be adopted as to shorten the service process. Vice managers of each department will be appointed while the large-size branch should be separated into a new branch.
3. Human Resource Administration: Recruitment process should be clearly stated. It should develop its staff in line with the organizational directions. Information technology should be adopted. Job assessments and the welfare system should be employed effectively for the sake of the sustainability of the organization.
4. Customer Relations: It should shorten the process of services similarly to other financial institutions. Its staff must embrace the public minded characters and use them proactively so that this organization can compete with other financial institutions.
5. Welfare Management to Customers: It should be managed systematically, right from early birth to the end of life. Moreover, different forms of insurances in accordance with Shari’ah law should be introduced. Also, timing for claiming welfare should be shortened.

       6. The Cooperative Networking: Ibnu Affan Cooperative Limited should establish ties with other cooperatives in Thailand and ASEAN community through exchanging knowledge, professional development, and pushing on the international investment law.