THE RELATIONSHIP BETWEEN PERSONAL FACTORS AND PARTICIPATION IN QUALITY DEVELOPMENT EFFORTS AT AN 80-BED PRIVATE HOSPITAL IN PHUKET PROVINCE

Abstract

This survey research study aimed to explore 1)personal factors of hospital service personnel, 2) the level of personnel involvement in the hospital quality development program, and 3)the relationship between personal factors and the participation in service quality improvement at an 80-bed private hospital in Phuket. The study involved a sample of 290 staff members, selected using purposive sampling from all 380 personnel, in the hospital. Data were collected using a questionnaire, whose reliability value was 0.8, on personal factors and personnel involvement in hospital development from April 1, 2020 to April 30, 2021, and were then analyzed to determine percentages, means, and standard deviations and chi-square test. The results revealed that, among all 290 respondents: 1) most of them were 21–30 years old, completed a bachelor's degree, less than 5 years of work experience in the hospital as operational staff in medical care sections, and experience or training in hospital quality improvement more than once a year; 2)Personnel participation in the development of an 80-bed private hospital in Phuket was moderate with an average of 3.05 Maximum personnel involvement is the aspect of participation in practice at a high level with an average of 3.51; and 3)concerning personal factors and participation in hospital development, position their assigned service groups with experience and training in hospital quality development were associated with their participation in hospital development at a higher level than other groups.