Factors Influencing Employee Retention in Logistics Service Companies in Nonthaburi Province
DOI:
https://doi.org/10.60027/iarj.2026.e289252Keywords:
Work Attitude, Work Motivation, Employee Retention, LogisticsAbstract
Background and Aims: The logistics industry in Nonthaburi Province has experienced continuous growth; however, it is also facing a high employee turnover rate, which adversely affects organizational efficiency and operational costs. This study aims: (1) to examine work attitudes, work motivation, and employee retention, and (2) to investigate the relationship between work attitudes and work motivation that influence employee retention in logistics service companies in Nonthaburi Province.
Methodology: This is a quantitative research study utilizing a questionnaire as the primary data collection tool. A sample of 400 employees was selected using Cochran’s formula. Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis.
Results: 1) Work attitude was rated at a high level, particularly in the aspect of employee participation. Work motivation was rated at the highest level, with compensation and welfare scoring the highest. Employee retention was also rated at a high level. 2) The results revealed that both work attitude and work motivation were positively and significantly correlated with employee retention. Moreover, multiple regression analysis indicated that the most influential factor on employee retention was the sense of achievement and recognition.
Conclusion: Enhancing employee satisfaction and achievement in the workplace, along with providing appropriate welfare benefits, can effectively increase organizational commitment and reduce employee turnover in logistics service companies in Nonthaburi Province.
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