The Development Guidelines of Creative Conflict Management in Schools under Nakhon Ratchasima Primary Education Service Area Office 1

Abstract

The purposes of this research were: 1) to investigate the elements and indicators of creative conflict management in schools; 2) explore the existing and desirable situations of creative conflict management in schools under the Nakhon Ratchasima Primary Educational Service Area Office 1; and 3) to develop the guidelines of creative conflict management in schools under the Nakhon Ratchasima Primary Educational Service Area Office 1. The samples consisted of 108 school directors and associate school directors through simple random sampling technique. The research instruments were the evaluation form of creative conflict management elements and indicators, the existing and desirable situations questionnaire, and structure interview form. The statistics used to analyze data were mean, standard deviation, and priority needs index modification (PNIModified). The research results were: 1) there were 4 elements and 26 indicators of creative conflict management in schools; 1) teamwork, 7 indicators; 2) data listening openly, 6 indicators; 3) negotiation of problem solving, 7 indicators; and 4) applying moral principles in administration, 6 indicators. 2) The existing situations of creative conflict management in schools in overall was at a high level, and desirable situation was at the highest level. 3) The possibility of creative conflict management guideline was at the highest level and the feasibility was at a high level.