The Effects of Work Life Quality on the Work Success of Service Workers in the Tourism Industry in the Andaman Triangle Provinces

Abstract

The purposes of this research were 1) to study the quality of work life of service workers in the tourism industry in Andaman Triangle provinces, 2) to study the work success of service workers in the tourism industry, 3) to investigate the problems and difficulties faced by service workers in the tourism industry in Andaman Triangle provinces., and 4) to study the effects of work life quality on work success of service workers in the tourism industry in Andaman Triangle provinces. The sample of this study was 400 participants consisting of operational staff, primary level managers, and middle level managers working in accommodation business, restaurant, and travel business located in Phuket, Phang-nga, and Krabi. The research instrument was a questionnaire. The data were analyzed using descriptive statistics, independent sample t-tests, one-way ANOVA, and multiple regression analysis. The results indicated that service workers with different demographics and work related information, such as age, marital status, level of education, religion, job position, income, the province where the workers worked, type of business, the total length of working, and the length of working at the current place, have the quality of work life and work success statistically significant difference at .05 level. It also found that the quality of work life can predict the work success of service workers in the tourism industry in Andaman Triangle provinces by 62.2% (Adj R2).