A STUDY OF THE EFFICENCY OF PUBLIC OF SERVICES OF KHAO PHRA NGAM MUNICIPALITY LOP BURI PROVINCE

Abstract

The objectives of this research study are to study the efficiency of public services in Khao Phra Ngam Municipality Lop Buri province and to study the point of development and guidelines for improving the efficiency of public services of Khao Phra Ngam Municipality Lop Buri Province by using quantitative research to conduct a study of 400 samples from 27,538 people in the Khao Phra Ngam Municipality by simple random sampling. and determine the sample size by using the finished table of Crazy and Morgan. Data were collected by questionnaires, and analyze the data with statistics, percentage, mean and standard deviation.
The results of the research showed that
1. The study of the efficiency of the public service of Khao Phra Ngam Municipality Lop Buri province found that the 4 aspects of service, namely, process of service provision channel of service, service personnel, and facilities In all aspects, it was at the highest level ( = 4.33)
2. Studying Important part for improvement and guidelines for improving the efficiency of public services of Khao Phra Ngam Municipality Lop Buri Province
There are 2 points to develop in 2 areas as follows :
1) Regarding the process of service provision, there are 2 items, which are service duration that is appropriate for activities / work conditions. Is at a high level ( = 4.18) and services are provided first-come first-serve fairly In the high level ( = 4.20) and 2) the facilities are the parking space that is comfortable and sufficient high level ( = 4.18)
And the development guidelines. 1) Regarding the process of service provision are the service duration should be improved to be quick and create satisfaction to the people who come to receive the service, and provide services according to the order of before-after fairly suitable for activities, work conditions in order to have the highest level of service efficiency, and 2) facilities The development approach is to provide additional parking spaces in order to be comfortable and sufficient for the staff and the people receiving the service.