MANAGEMENT TEAMS’ PERSPECTIVES TOWARD THE DIRECTION OF LOGISTICS OPERATORS’ SOFT SKILLS NEEDED FOR WORKING IN WAREHOUSES IN COMPANIES AT LAEM CHABANG PORT

Abstract

The objectives of this qualitative research were 1) to synthesize the direction of necessary social competences and 2) To present the results of a study of the necessary social competence. The researchers synthesized relevant literature. To create a structured interview form and have it analyzed by experts for content fidelity. Before being interviewed informants in Laem Chabang Port with a manager, Human Resource Managers, and Logistics Managers. In 10 companies and some documents concerning their operations were also reviewed to gain deep understanding. The steps of Grounded-theory data analysis called “the constant comparative method” were used to analyze data in this study. Then, the results of the opinions, direction and urgency of social competence that companies in Laem Chabang Port should develop for operators were analyzed for average scores. To prioritize urgent social competence issues the results of the synthesis of 10 areas: 1) Communication Skills 2) Leadership skills 3) Collaborative skills 4) Problem Solving Skills at Work 5) Ethical behavior 6) Ability to prioritize tasks 7) Relationships Skills 8) Creative Thinking Skills 9) Ambition and 10) Responsibility skills. The results of the study can be used to design a human resource training courses to benefit HR’s in the logistics service industry at port businesses.