MOTIVATION FACTORS AFFECTING THE OPERATIONS OF THE CIVIL SERVANTS OF THE COMMISSIONER OF EXCISE 2

Abstract

The purpose of this research to study the motivation factors affecting the performance of government officials under the Excise Office Region 2 by using questionnaires as a tool for data collection. The study samples were 346 civil servants and governmental officials working in the Excise Office Region 2. Data analysis used descriptive statistics: frequency, percentage, mean and standard deviation and inferential statistics: multiple regression analysis to test the research hypothesis.  

The results of the study concluded that 53.5% was male, 20.8% aged 32-39 years old, 35.0% was married, 31.5% graduated from vocational certificate, 29.2% worked as specialist position, and 28.0% had more-than-20-year working duration. The analysis from motivation factor revealed that work achievement and respect can have an influence on work performance of civil servants working in the Excise Office Region 2 at the statistically significant level as of 0.05.

In order to improve the work performance of the officials in the Excise Office Region 2, the following actions should be performed. In terms of job characteristics, the organization should assign civil servants to perform challenging; interesting and creative tasks, which it can lead to higher competency and better work outcomes and compete with other colleagues. In terms of work achievement and responsibility, the organization should allow the freedom to choose career opportunity and work methods, which it can lead to achieve work objectives within the timeframe.