EMPLOYEES’ DIVERSITY MANAGEMENT INFLUENCING EMPLOYEES’ PERFORMANCE IN ONE COMPANY PROVIDING AIR-CARGO SERVICES

Abstract

This research had objectives to study the relationship between employee’s diversity and diversity management affecting employees’ performance in one company providing air-cargo services. This research was based on qualitative research. The data was collected from reviewing related literatures and semi-structural in-depth interviews from the operational staff for obtaining the usable data for further analysis. Content analysis was employed for analyzing the obtained data.

The study results indicated that the diversity in terms of beliefs and attitudes affected collaborative work with colleagues in the organization; competence influenced knowledge sharing and adaptation to work; work experience resulted in easier understanding and problem solving; aptitude resulted in helping each other in the organization; and learning ability affected learning time and job performance. Furthermore, the results indicated that employees with diversity management with distinctive knowledge-integration, work flexibility, and work environment adaptation affected advantages, values, and employees’ performance in the organization. The results of the study can assist the origination to manipulate the organizational activities to promote employees’ diversity management in the organization effectively.