Assessment of Quality of Service Management Under General Affairs Division of the President Office Bansomdejchaopraya Rajabhat University

Abstract

 The purposes of this research were to 1) study the expectations of the service provided by General Administration Group under Division of General Affairs, Office of the President of Bansomdejchaopraya Rajabhat University 2) study the service users’ attitude towards service quality of General Administration Group under Division of General Affairs, Office of the President of Bansomdejchaopraya Rajabhat University and 3) to compare attitude towards service quality of General Administration Group under Division of General Affairs, Office of the President of Bansomdejchaopraya Rajabhat University on basis of personal factors. The sample included 275 university supportive employees of Bansomdejchaopraya Rajabhat University. Data were collected using Likert’s rating scale questionnaire and were statistically analyzed by percentage, mean, standard deviation,       t-test, and One-way ANOVA.

The findings revealed that the expectations of the service provided by General Administration Group under Division of General Affairs, Office of the President of Bansomdejchaopraya Rajabhat University were generally found at the high level and the service users’ attitudes towards service quality of General Administration Group were generally found at the high level.

The differences in age, working experiences, ranks of position, affiliation, monthly income, and channel of information exposure were related to the differences in service users’ attitude towards service quality of General Administration Group under Division of General Affairs, Office of the President of Bansomdejchaopraya Rajabhat University at significance level 0.05.