Increasing Efficiency in Freight Transportation Services through ISO 9001 Quality Standards and Q-Mark
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Abstract
Service quality standards are important and widely recognized by both service providers and customers in the business world, and service providers must continuously adapt and enhance their organizational management capabilities. This research article aims to investigate management capabilities and performance evaluation within the framework of ISO 9001 Quality Management Standards for organizational quality management and Q-Mark quality management for truck transportation services, and their influence on the efficiency of freight transportation services in Thailand. The research adopts a quantitative approach, utilizing concepts related to quality management standards and performance evaluation as the research framework. The sample consisted of 400 freight service providers selected through simple random sampling from names registered with the Department of Business Development. The research instrument was a questionnaire. Data were analyzed using descriptive statistics, inferential statistics, and structural equation modeling. The research findings indicate that: 1) most freight service providers effectively manage quality both within their organizations and in the provision of transportation services; 2) organizational quality management according to ISO 9001 standards significantly impacts the efficiency of freight transportation services, with an effect size of 0.722 units, whereas Q-Mark quality management for truck transportation services shows no significant impact on freight transportation efficiency; and 3) there is a significant high-level correlation between ISO 9001 organizational quality management and Q-Mark quality management for truck transportation services. These findings confirm that internal quality improvement can elevate the quality management system in organizational operations
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