Core Competencies of Personnel in Organizations: A Case Study of XYZ Packaging Box Company
Keywords:
Competency, Core Competency, Employee, Packaging BoxAbstract
This research aimed to determine the core competencies of the employees, with a case study of XYZ Packaging Box Company. It employed a qualitative research approach, gathering data through in-depth interviews, content analysis, and group discussions. The key informants were 5 high-level executives responsible for policy-making, strategic planning, and organizational management. The research was divided into two phases: Phase 1 involved identifying the core competencies of personnel to ascertain the organization's core competency requirements as communicated by the management. Phase 2 focused on verifying and confirming the core competencies of personnel to define the core competencies and behavioral levels exhibited at various job positions, utilizing a competency checklist. The research findings revealed that the core competencies of personnel in XYZ Packaging Box Company encompassed five dimensions, namely: 1) Responsibility, 2) Teamwork, 3) Creativity, 4) Communication, and 5) Ethics and Morality. This facilitated the establishment of clear operational procedures and objectives for employees within the organization, utilizing the competency framework as a foundation for developing an internal human resource management system. Consequently, this led to enhanced capabilities and competitive advantages in response to the rapidly changing economic landscape.
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