The Performance Efficiency During Covid-19 Crisis of Municipal Officials Yannawa District Office Bangkok Metropolitan Administration

Abstract

The objectives of this study were to study on the performance efficiency of municipal officials Yannawa district office, during covid-19 crisis, Bangkok Metropolitan Administration and to compare the performance efficiency development during Covid-19 crisis of municipal officials Yannawa district office classified by personal. This research was quantitative research. The population used to determine in the study were 35 municipal officials Yannawa district office.  Data collecting by using questionnaire with 5 aspects used to analyze include finding the frequency, percentage, mean, Standard Deviation, t-test, and one way ANOVA analysis.

The result have showed that 1) The most respondents were male with the age between 51-60 years old, married, graduated in under Bachelor’s degree, monthly income between 25,001-35,000 Bath, and over 10 years work experience. 2) The performance efficiency of municipal officials Yannawa district office, during covid-19 crisis, Bangkok Metropolitan Administration overall was at the highest level. And in each aspect ranked from the highest to lowest, the participant satisfaction was found to be the highest, followed by process and operations, goal accomplishment, and system resources. 3) The comparison of opinions on the performance efficiency of municipal officials Yannawa district office, during covid-19 crisis, Bangkok Metropolitan Administration  were classified by gender differently, they had the different opinions by statistically significant at the 0.05 level and the municipal  officials who had the age, status, income and work experience differently, they had the opinions on the performance efficiency indifferently, and 4) Recommendations for improving performance efficiency include that adequate resources should be allocated in operations.