The Demand for Competency Development in Performance of Hotel and Resort Employees in Phetchaburi Province

Abstract

The research aimed to create guidelines for performance development according to the needs of employees of the hotels and resorts in Phetchaburi province. The population was 127 executives of the 3-star-hotels and resorts and below 3-star- hotels and resorts. The instrument for collecting data is an open-ended alternative questionnaire of 5-level rating scale model. The collected data was analyzed by using statistics, percentage, mean, standard deviation, t-test, F-test, multiple comparison based on the Scheffe method and content analysis. The results of this research found that the guidelines for performance development according to the needs of employees of the hotels and resorts in Phetchaburi province suggesting of providing training skills in each department, organizing activities to create love and unity, ongoing coaching from supervisors, and work evaluation according to the assigned specific period.