Learning Support Management System: ServiceSupporting Education in Communication Arts of Universities in Chiang Mai Province

Abstract

This research aims to explore comparative analysis Learning Support Management System: Providing services to support education in Communication Arts of universities in Chiang Mai Province. It is a qualitative research. The results showed that there are 2 systems of management of learning support services in Communication Arts education in Chiang Mai province. 1) A concrete systems; a system with various components that are related to each other, such as operating guidelines with clearly defined regulations, a form to request using educational support materials in the field of Communication Arts. This has operational factors with a concrete management and service process for service providers to work with staff as service providers. 2) Abstract systems; operations with flexible patterns and procedures. It is created from a mutual agreement between service providers and users. This agreement provides flexibility in providing and managing educational support services in the field of communication with an instructor as a service provider. The results of this study 6y comparative analysis were similar in terms of resource or material management. In terms of budget and management, A committee is setup for operate, plan and evalvate the system according to the structure and context of each university. The order from nead of section is assigned to operating staff according to expertise and suitability. This is differences in the operation of service providers, such as providing services during non - teaching teaching hours. and providing services during teaching and learning hours, etc.