The Process of Developing a Collaborative Network for Civil Dispute Mediation Center Management through Buddhist Peaceful Means

Abstract

This research article aimed to: (1) study and analyze the context, problems, needs, and theoretical concepts related to the development of collaborative networks for the management of Community Dispute Mediation Centers in Bang Khun Non Subdistrict, Bangkok, and in the context of Theravāda Buddhism; (2) develop a process for collaborative network development in the management of Community Dispute Mediation Centers through Buddhist Peaceful Means; and (3) present the outcomes of the collaborative network development process for the management of Community Dispute Mediation Centers through Buddhist Peaceful Means. This study employed an action research methodology based on the Four Noble Truths Model (Ariyasacca Model). Data were collected through in-depth interviews with five groups of key informants, including 7 members of Community Dispute Mediation Center committees, 1 representative from a local government agency, 3 community representatives, 5 experts, and 6 qualified participants in a focus group discussion, totaling 22 participants.

The findings revealed that: (1) the major problems included inadequate facilities that did not support operational activities, ineffective communication that hindered organizational mobilization, and inefficient management systems and area-based administration. Therefore, modern management concepts and theories were integrated with the Buddhist principle of the Seven Qualities of a Good Person (Sappurisadhamma); (2) the process for developing collaborative networks in the management of Community Dispute Mediation Centers through Buddhist Peaceful Means consisted of four components: (a) Empowering Leadership, (b) Knowledge Communication, (c) Strengthening Management Capacity, and (d) Building the Value of Collaboration; and (3) the outcomes of implementing the development process indicated that: (a) network partners demonstrated stronger cooperation, established spaces for knowledge exchange, and shared resources more effectively; (b) new practical knowledge was generated and applied in real situations; (c) network competencies were effectively utilized, leading to increased motivation and inspiration for work; and (d) stronger relationships and mutual trust were developed, fostering continuous learning and sustainable development.