The Implementation of Information Technology in the Digital Era to Enhance the Capabilities of the State Railway of Thailand
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Abstract
This research article aimed to (1) analyze the implementation of digital-era information technology to enhance the capabilities of the State Railway of Thailand, (2) examine the problems and obstacles in applying digital-era information technology to strengthen the organization’s capabilities and (3) propose recommendations for effectively implementing digital-era information technology to improve the State Railway of Thailand’s performance. The study employed a qualitative research design. Key informants included 5 executives, 12 staff members of the State Railway of Thailand and 5 academics and experts, for a total of 22 participants, selected purposively. Data were collected using semi-structured interviews and analyzed through descriptive content analysis.
The research findings revealed that in implementing digital-era information technology to enhance the capabilities of the State Railway of Thailand (SRT), the organization has established a five-year digital action plan (2023-2030) focusing on changes in process, people and technology. While SRT has made progress in updating its technological infrastructure, work processes, organizational culture and continuous personnel development, several areas particularly new innovations, remain underdeveloped compared with international standards. Implementation has been gradual, highlighting the need to prioritize projects and manage risks and conflicts of interest in partnerships. The problems and obstacles identified include limited budgets, outdated systems, insufficient staff digital skills, data management and cybersecurity challenges and inflexible regulations. Recommendations for enhancing the use of digital-era information technology include developing staff digital skills, fostering a learning culture, modernizing technological infrastructure, integrating systems for interoperability, strengthening data security measures and building collaboration with government agencies, private sectors and academic institutions to advance technology and innovation.
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