Integrating Buddhist Principles to Improve the Quality of Public Service Provincial Waterworks Authority, Tha Wang Pha Branch Tha Wang Pha District, Nan Province

Abstract

          This study aims to: 1. assess the level of service provided by the Provincial Waterworks Authority (PWA) Thawangpha Branch, Thawangpha District, Nan Province; 2. examine the relationship between the principles of Sangkhawatthu Dhamma and the level of service; and 3. propose guidelines for improving service delivery based on Sangkhawatthu Dhamma. The research employed a mixed-methods approach, using a questionnaire for quantitative data collection from a sample of 375 individuals, calculated using the Yamane formula. The reliability of the instrument was 0.955. Quantitative data were analyzed using frequency, percentage, mean, standard deviation, and Pearson's correlation coefficient. For qualitative data, in-depth interviews were conducted with 9 key informants.

            The findings of the study are as follows: 1. The level of service provided by the PWA Thawangpha Branch was rated as good, with an overall mean score of () 4.37 and a standard deviation of 0.60, reflecting a high level of service in relation to Buddhist principles (Sangkhawatthu 4).  2. There was a high positive correlation between the application of Sangkhawatthu Dhamma and service delivery (R = 0.850, p < 0.01). 3. Guidelines for improving service delivery through the integration of Sangkhawatthu Dhamma include promoting discipline, honesty, enthusiasm, and volunteerism among employees. Enhancing service delivery should also focus on upholding ethics, transparency, and a customer-centric approach to ensure the provision of high-quality and sufficient water services to the community.