New Public Administration and Service Quality Affecting the Effectiveness of Local Government Organizations in the Upper Central Region 1

Abstract

          The objectives of this study were (1) to study level of effectiveness of local administrative organization in the upper central region 1, (2) to analyze new public management approaches and service quality affecting effectiveness of local government organizations in the upper central region 1, and (3) to propose the development trend of management effectiveness of local government organizations in the upper central region 1. This research was mixed methodology research. The conceptual framework of this research was applied from Office of the Bureaucratic Development Commission. The population consisted of 378 assistance district officers of local administrative organization in the upper central region 1. The samples were 195 assistance district officers selected by purposive random sampling. Interviewed 15 mayors and assistance district officers of local administrative organization in the upper central region 1. The research instrument was an questionnaire and interview form and the reliability was .95 with the quality data were analyzed to summarize the content. Statistics used for data analysis were frequency, percentage, mean, standard deviation, and Multiple Regression analysis.

          The research results revealed that;

1. level of effectiveness of local administrative organization in the upper central region 1 as a whole was at much level and when considering each aspect found that all aspects were at much level in descending average order namely leading the organization, focusing on human resources, operation results, strategic planning, measurement, analysis and knowledge management, process management, giving importance to service recipients and stakeholder respectively.
2. Analyze new public management approaches and service quality affecting effectiveness of local government organizations in the upper central region 1 found that reducing work steps, evaluation of government work performance, providing confidence to service recipients, concrete aspect of the service, response to service recipients affected to affecting effectiveness of local government organizations ...