Multi-skilled Development Methods for Coffee Shop Managers of XYZ Company Limited

Abstract

The purpose of this study is to establish guidelines for the multi-skilled development of the coffee shop managers of XYZ Co., Ltd. Adopt quantitative research methods for research and development and quality research There is also a continuous research process to establish various skills development standards, including: Three consecutive stages: the first stage: research on multi-skilled elements through qualitative research Stage 2: develop and evaluate multi-skills through quantitative research; Stage 3: develop various performance development standards Multi-skilled and measuring tools used include executive interview, employee evaluation and supervisor employee observation.

which the study results Found that the standard guidelines that have been issued include the components of competency develop a wide range of skills. (Multi-Skill) concepts, policies, and problems of organizational executives that affect the development of various skills according to the operational policy in the COVID situation (COVID Policy) in 5 aspects, namely Catering, Online to Offline, Vending Machine, Impression and Delivery from seller to recipient, which will be developed in the direction of training. Being a Mentor or Coach and doing a project or doing something that will make him more skilled. This leads to the development of a variety of skills, both Up skill and Re skill, which will result in 3 developmental outcomes: increased skills, efficiency, and sales/profit.