FACTORS AFFECTING JOB PERFORMANCE FROM THE APPLICATION OF DIGITAL TECHNOLOGY AMONG PERSONNEL OF THE OFFICE OF THE JUDICIARY, REGION 8

Abstract

This research paper aims to: 1) To study the level of operational efficiency, 2) To compare operational efficiency by classification by personal data, 3) To study the acceptance of technologies that affect operational efficiency, 4) To study operational factors that affect operational efficiency, and 5) To study the approach to improving operational efficiency from the application of digital technology. The quantitative research collected data using a questionnaire with 294 personnel affiliated to the Bureau of Justice Region 8, and the qualitative research collected data using a semi-structured questionnaire from 14 executive-level representatives of the Bureau of Justice Region 8. One-way variance Multiple regression and content analysis. The results showed that 1) Performance efficiency was at the highest level, 2) Personnel with different genders, ages, education levels, and length of service. 3) Acceptance of technology, including perception of benefits, perception of ease, and attitude towards use, which significantly affected operational efficiency at the level of 0.05 4) Operational factors such as knowledge, ability, motivation, distribution channels, policies and organizational structure, and relationships with colleagues affected operational efficiency statistically significant at the level of 0.05 and 5) Guidelines for improving operational efficiency from the application of digital technology. Emphasis is placed on the implementation of digital infrastructure and paperless regulations, along with management leadership to strengthen personnel capacity through mentoring systems and personalized development plans, as well as the use of task tracking through timely databases and motivation to reduce work stress.