POLICY FOR THE PREVENTION AND SUPPRESSION OF TECHNOLOGY-BASED CRIME BY CALL CENTER GANGS OF THE ROYAL THAI POLICE

Abstract

This research aims to 1) Study the situation of Technology-Based Crime by call center gangs from the past to the present, 2) Examine government policies and measures to prevent and address cybercrime caused by call center gangs, and 3) Study the results of the implementation of these prevention and remediation measures. This is a qualitative research study with a sample group of 15 participants, comprising government personnel (Royal Thai Police officers), private sector representatives (financial institutions), and members of the public (elderly individuals who have been affected by call center gangs). Data were collected through in-depth interviews, focus group discussions, and non-participant observation in the Yannawa, Bang Kapi, and Huai Khwang districts of Bangkok. Data were analyzed using content analysis. The research findings indicate that 1) Cybercrime caused by call center gangs is continuously increasing, with more sophisticated modus operandi and widespread damage to the public; 2) Government policies and measures are increasingly integrated, including data integration, investigative technology, and international cooperation; and 3) The public still lacks digital literacy, leading to continued victimization by call center gangs. The research findings led to the development of the Nawee Model, a policy framework for preventing and suppressing technology-related crimes, specifically call center scams, by the Royal Thai Police. It comprises five components: 1) Legal framework and policy norms; 2) Enhancing digital literacy and skills among the public; 3) Systemic cooperation among all sectors; 4) Utilizing technology and innovation in law enforcement; and 5) A fair system for assisting and compensating victims.