GUIDELINES FOR ENHANCING SERVANT LEADERSHIP AMONG SUPPORT PERSONNEL OF RAJABHAT UNIVERSITIES IN BANGKOK

Abstract

The objectives of this research are 1) To study the components, characteristics, to enhance servant leadership among support personnel at Rajabhat Universities in Bangkok, 2) To study the presentation of guidelines for the development of a training model to enhance servant leadership. The study adopted a qualitative research and development methodology employing qualitative data were collected through in-depth, semi-structured interviews with nine participants from five Rajabhat Universities. Content analysis was conducted to identify key themes and assess the alignment of components and attributes. The content validity of the findings, assessed by seven experts, yielded an Index of Item-Objective Congruence (IOC) ranging from 0.80 to 1.00. a servant leadership questionnaire was developed using a Likert-scale format, also resulting in producing a high reliability coefficient (Cronbach’s alpha = 0.98). A quantitative research, The validated questionnaire was subsequently administered to a sample group of 30 among support personnel is from volunteer in research. The results study of the components of servant leadership characteristics for support personnel can be summarized into 3 components and indicated that most support personnel exhibited high levels of servant leadership attributes. Among the three dimensions assessed, self-leadership scored the highest, followed by people leadership and task leadership. Regarding training needs, the majority preferred a credit-hour-based format that integrated both onsite and online learning with 60%, emphasizing flexibility and experiential learning and the ability to choose their training sessions. Participants noted a lack of prior training in leadership and expressed a desire to apply servant leadership principles in their service-related roles. These findings suggest that servant leadership should be actively promoted through appropriately designed training programs or training model for support personnel, with the goal of enhancing both job-specific competencies and essential soft skills for effective interpersonal collaboration. This will enhance the leadership capacity of support personnel to effectively adapt to future changes.