Employees’ Attitudes toward the Administration of the National Village and Urban Community Fund Office According to New Public Management Principles

Abstract

Background and Aims: The New Public Management (NPM) approach is a key factor influencing operational efficiency and community development. Openness to new ideas and participation in management reflect the readiness of personnel to adapt to changes in modern public administration. This research aims to: 1) examine the level of employees’ attitudes toward the administration of the National Village and Urban Community Fund Office in accordance with NPM principles; 2) study the differences in personal factors of employees in relation to their attitudes toward such administration; and 3) propose recommendations for improving the administration of the Fund Office based on the NPM approach.

Methodology: This research is a quantitative study. The sample consisted of 170 employees of the National Village and Urban Community Fund Office, selected using proportional stratified random sampling. The research instrument was a questionnaire. Data were analyzed using statistical methods, including frequency, percentage, mean, and standard deviation. Hypothesis testing was conducted using t-tests, F-tests, and multiple comparison methods.

Results) The overall level of employees’ attitudes toward the administration of the National Village and Urban Community Fund Office based on the New Public Management (NPM) approach was found to be high. 2) Employees with different personal factors did not show significant differences in attitudes, except for job positions, where a statistically significant difference at the 0.05 level was observed. 3)The proposed guidelines for improving the administration of the Fund Office in accordance with the NPM approach consist of seven key strategies.

Conclusion: Most employees had a positive attitude toward public administration based on the New Public Management (NPM) approach, particularly in the areas of clear performance standards and professional public organization management. Employees also provided suggestions for improvement, such as enhancing outcome-based control and incorporating technology to support and streamline work processes.