The Service System Integration of the Damrongdhama Center for Enhancement to Solve the Problem of People in the Digital Era

Abstract

Background and Aims: The Damrongdhama Center is an agency of the Ministry of Interior, which is responsible for receiving complaints and solve problem of people. This article aims to study the service system integration of the Damrongdhama Center with a focus on innovation development and application of appropriate technology in operations, which will lead to concrete achievements that can facilitate and respond to the needs of the people quickly and efficiently.

Methodology: This study is a documentary study by systematically collecting and analyzing articles, books, electronic documents, and descriptive presentations.

Results: The Damrongdhama Center has integrated the design and changed the service model via websites and applications such as www.1567.moi.go.th, www.damrongdhama.moi.go.th, the MOI 1567 application, and the MOI INFO 1567 application. There is a focus on integrating various services by using technology system to improve the service process to be faster and less complicate which leads to benefits for people: 1) receiving better digital government services, 2) being convenient from receiving one-stop services, 3) using only one ID card to contact for everything, 4) being able to access government information via digital channels, 5) using the government digital service system is safe, 6) paying for various service is convenient and fast, and 7) the rate of paying various fees or service charges has been reduced. Therefore, the application of technology is an important factor in improving the organization to fully advance into digital work, consistent with the needs of people for enhancing the organization to keep up with the ever-changing technology.

Conclusion: The Damrongdhama Center of the Ministry of Interior has integrated the service systems to access and respond to the needs of people in the digital age via websites and applications that people can easily access, anywhere, anytime, and can solve urgent problems promptly.