The Satisfaction of using the services of Sports and Recreation Facilities of North Bangkok University Students

Abstract

This research aimed to study the satisfaction of using services of sports and recreation facilities of North Bangkok University students.  Mix method research by the qualitative research with the structure interview and focus group with 5 staffs from students’ affairs unit and sport and recreation unit and the quantitative research with the sample was 350 students in North Bangkok University using the questionnaire with reliability 0.91. Data were analyzed using percentage, mean and standard deviation.

The research found that according to the interview and focus group, the components of successful were 4 important components including 1) Staff 2) Finance and Budget 3) Places and Facilities and 4) Management. According to the questionnaire, the satisfaction of using the services of sports and recreation facilities found that the students’ satisfaction with using the services of sports and recreation facilities overall was high. The satisfaction of the students is sorted by 1) staff 2) public relations 3) facilities and equipment management and 4) places, materials, equipment, and facilities, respectively.