The Quality Service in the Internal Audit Unit of Bansomdejchaopraya Rajabhat University

Abstract

Abstract

          The purposes of this research were 1) to study the service quality of internal audit division of Bansomdej Chaopraya Rajabhat University and 2) to compare service quality of internal audit division of Bansomdej Chaopraya Rajabhat University on basis of personal factors. The sample group included 274 people from, i.e., faculties, offices, and institutes to be audited. The instruments involved Likert’s rating scale questionnaire with analysis of Cronbach’s Alpha coefficient. Data were statistically analyzed by percentage, mean, standard deviation, t-test, and Least significant difference test (LSD).

          The findings revealed as follow:

1. The service quality of internal audit division of Bansomdej Chaopraya Rajabhat University was generally assessed in 5 aspects as ‘Good’ level. After item analysis, i.e., coordination, operation, result reporting, monitoring, and consulting, all of them were rated at ‘Good’ level.
2. Those who had different sex, age, educational background, type of employment, and working experience had different attitude towards service quality of internal audit division of Bansomdej Chaopraya Rajabhat University at significance level 0.05.