The Potential of Entrepreneurship in Restaurant Businesses and Creating Value for Restaurants in the Urban Community of Bangkok
Main Article Content
Abstract
The research aims to analyze the potential components of entrepreneurship in restaurant business and value creation for restaurant businesses, and study the influence of restaurant entrepreneurship potential on creating value for restaurants in urban communities in Bangkok. The study is quantitative, a questionnaire was used as a research tool. The research population consisted of restaurant business owners in urban communities of Bangkok who hold licenses or certificates of establishment for food selling in the Bangkok area. The sample group consisted of 430 respondents, selected through multi-stage random sampling. The data was analysed using descriptive statistics and hypothesis testing through structural equation model (SEM). The research findings revealed that the potential of restaurant entrepreneurship is composed of innovation or creativity, commitment to success, proactive and visionary work, community engagement, customer relationships, collaborative partnerships, and business ethics. The components of creating restaurant value are: clean, safe, and hygienic products and services; fresh, new, and quality raw materials; quality products and services at reasonable prices; products and services that meet customer satisfaction or happiness when eating; and restaurants that make customers feel proud to eat. 2) The potential of restaurant entrepreneurs has a positive influence on creating value for restaurants in Bangkok, significantly at the 0.01 level. Stakeholders can utilize the research results as guidelines to develop the potential of restaurant entrepreneurship and create restaurant value to become key factors in developing the capital of the humans, , the economy, and the society, as well as creating success in the survival of the business sustainably.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Ahsan, M. (2020). Entrepreneurship and Ethics in the Sharing Economy: A Critical Perspective. Journal of Business Ethics, 161(1),19–33. doi:10.1007/s10551-018-3975-2.
Babin, B., Darden, W. & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4),644-656.
Chen, Q., Huang, R. & Hou, B. (2020). Perceived authenticity of traditional branded restaurants (China): impacts on perceived quality, perceived value, and behavioural intentions. Current Issues in Tourism, 23(23),2950-2971. doi:10.1080/13683500.2020.1776687
Chou, S. F., Horng, J. S., Liu, C. H., Huang, Y. C. & Zhang, S. N. (2020). The critical criteria for innovation entrepreneurship of restaurants: Considering the interrelationship effect of human capital and competitive strategy a case study in Taiwan. Journal of Hospitality and Tourism Management, 42(1),222–234.
doi:10.1016/j.jhtm.2020.01.006.
Clough, D. R., Fang, T. P., BalaVissa, B. & Wu, A. (2019). Turning lead into gold: how do entrepreneurs mobilize resources to exploit opportunities?. Academy of Management Annals, 13(1),240-271. doi:10.5465 /annals.2016.0132.
Comrey, A. L. & Lee, H. B. (2013). A first course in factor analysis. Psychology Press.
Dess, G. G., Lumpkin G. T. & Taylor M. L. (2005). Strategic management: creating competitive advantages. New York : McGraw-Hill.
Diamantopoulos, A. & Siguaw, J. A. (2000). Introducing LISREL. London : Sage Publications.
Erasmus, P. & Scheepers, M. J. (2018). The relationship between entrepreneurial intensity and shareholder value creation. Managing Global Transitions, 6(3),229-256.
Erkmen, E. & Hancer, M. (2018). Creating value for restaurant customer: The role of other customers in dining experience. Tourism, Hospitality & Event Management, 157-171. doi:10.1007/978-3-319-78553-0_11.
Food Sanitation Division Health Department BMA. (2023). Licensed restaurant information. Food Sanitation Division Health Department BMA. Retrieved May 2023, from http://foodsanitation.bangkok.go.th /document/detail/341
Grewal, R., Cote, J. A. & Baumgartner, H. (2004). Multicollinearity and Measurement Error in Structural Equation Models: Implications for Theory Testing. Marketing Science. 23(4),519–529. doi:10.1287/ mksc.1040.0070.
Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. F. (2010). Multivariate data analysis: a global perspective (7th ed). NJ : Pearson Prentice Hall.
Hair, J. F., Ringle, C. M. & Sarstedt, M. (2013). Partial least squares structural equation modeling: rigorous applications, better results and higher acceptance. Long Range Planning. 46(1),1-12.
Hartnett, M. (1998). Shopper needs must be priority. Discount Store News. 37(9),21-22.
Hu, L. & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1),1-55.
Hu, M.-L. M. & Yuan, Y.-H. (2020). Constructing the assessment scale of youth’s restaurant entrepreneurship competency: The case of Taiwan. Sage Open. 10(1),2158244019900566. doi:10.1177/21582440199 00566.
Ibrahim, A. N. H. & Borhan M. N. (2020). The interrelationship between perceived quality, perceived value and user satisfaction towards behavioral intention in public transportation: a review of the evidence. International Journal on Advanced Science Engineering and Information Technology, 10(1),2048-2056. doi:10.18517/ijaseit.10.5.12818.
Jitwaropasakul, K., Sirirat, E., Charoenwiriyakuland, C. & Siriwattana, S. (2023). Adaptation strategies during the Coronavirus 2019 pandemic of restaurant business in Thonburi, Bangkok. Journal of MCU Social Development, 8(1),86-98.
Kaplan, S. (1992). Environmental preference in a knowledge-seeking, knowledge-using organism. In J. H. Barkow, L. Cosmides, & J. Tooby (Eds.), The adapted mind: Evolutionary psychology and the generation of culture (pp. 581–598). Oxford University Press.
Konuk, F. A. (2019). The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants. Journal of Retailing and Consumer Services, 50(1),103-110. doi:10.1016/j.jretconser.2019.05.005.
KResearch. (2023). Turnover of restaurant business to grow in 2022-2023 amid the challenges of operating costs and profitability maintenance (Current Issue No. 3352). Retrieved January 2023, from https:// www.kasikornresearch.com/en/analysis/k-econ/business/Pages/restaurant-z3352.aspx
Li, Y. & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China, Information & Management, 57(3),103197. doi:10. 1016/j.im.2019.103197.
Lv, Y., Chen, Y., Sha, Y., Wang, J., An, L., Chen, T., Huang, X., Huang, Y. & Huang, L. (2021). How entrepreneurship education at universities influences entrepreneurial intention: Mediating effect based on entrepreneurial competence. Frontiers in Psychology, 12(1),1-12. doi:10.3389/fpsyg.2021. 655868.
Ma, L., Cao, Y., Jiang, D., Gao, Y. & Du, X. (2020). Does ethics really matter to the sustainability of new ventures? The relationship between entrepreneurial ethics, firm visibility and entrepreneurial performance. PLOS ONE. 15(1),1-23. doi:10.1371/journal.pone.0226920.
Melugbo, D. U., Ogbuakanne, M. U. & Jemisenia, J. O. (2021). Entrepreneurial potential self-assessment in times of COVID-19: Assessing readiness, engagement, motivations and limitations among young adults in Nigeria. Ianna Journal of Interdisciplinary Studies, 2(1),12-28.
Miao, M., Jalees, T., Zaman, S. I., Khan, S., Hanif, N. A. & Javed, M. K. (2022). The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment. Asia Pacific Journal of Marketing and Logistics, 34(10),2184-2206. doi:10.1108/APJML-03-2021-0221.
Möller, K. E. & Törrönen, P. (2003). Business suppliers’ value creation potential: a capability-based analysis. Industrial Marketing Management, 32(2),109-18.
Pauli, U. & Osowska, R. (2019). Building entrepreneurial potential abroad–exploring return migrant experience. International Journal of Entrepreneurial Behavior & Research. 25(5),936-954.
Pitjatturat, P., Ruanguttamanun, C. & Wongkhae, K. (2021). Role of Entrepreneurial Marketing Orientation on New Product Development Performance of Food Retailers: Michelin Guide Restaurants in Thailand. Journal of Distribution Science, 19(8),69–80. doi:10.15722/JDS.19.8.202108.69.
Pinelli, M., Lechner, C., Kraus, S. & Liguori, E. (2021). Entrepreneurial value creation: Conceptualizing an exchange-based view of entrepreneurship. Journal of Small Business and Enterprise Development. 29(2),261-278. doi:10.1108/JSBED-04-2021-0155.
Prahalad, C. K. & Hamel, G. (1990). The core competency of the corporation. Havard Business Review.
Phothong, P. (2022). The impact of the COVID-19 epidemic on changing consumer behavior. Journal of Management Science Review Humanities and Social Science, 24(3),263-273.
Qin, X., Shepherd, D. A., Lin, D., Xie, S., Liang, X. & Lin, S. (2020). The Dark Side of Entrepreneurs’ Creativity: Investigating How and When Entrepreneurs’ Creativity Increases the Favorability of Potential Opportunities That Harm Nature. Entrepreneurship Theory and Practice, 00(0),1-27. doi:10.1177/10 42258720915582.
Sainio, L., Saarenketo, S., Nummela, N. & Eriksson, T. (2011), Value creation of an internationalizing entrepreneurial firm: The business model perspective. Journal of Small Business and Enterprise Development, 18(3),556-570. doi:10.1108/14626001111155709.
Sharma, V. M. & Klein, A. (2020). Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying. Journal of Retailing and Consumer Services, 52(1),1-11. doi:10.1016/j.jretconser.2019.101946.
Srimulyani, V. A. & Hermanto, Y. B. (2022). Impact of entrepreneurial self-efficacy and entrepreneurial motivation on micro and small business success for food and beverage sector in East Java, Indonesia. Economies, 10(1),1-21. doi:10.3390/economies10010010.
Thielemann, V. M., Ottenbacher, M. C. & Harrington, R. J. (2018), Antecedents and consequences of perceived customer value in the restaurant industry: A preliminary test of a holistic model. International Hospitality Review. 32(1),26-45. doi:10.1108/IHR-06-2018-0002.
Tuncer, I., Unusan, C. & Cobanoglu, C. (2020). Service quality, perceived value and customer satisfaction on behavioral intention in restaurants: An integrated structural model. Journal of quality assurance in hospitality & tourism, 22(4),447-475. doi:10.1080/1528008X.2020.1802390.
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Thiam Hock, R. L., Aljaberi, M. A., Hasan, N. & Hamid, M. (2021). The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. Journal of Retailing and Consumer Services, 63(1),102721. doi:10.1016/j.jretconser.2021.102721.
Widyani, D. A. A., Landra, N., Sudja, N., Ximenes, M., Sarmawa, I. W. G. & Foroudi, P. (2020). The role of ethical behavior and entrepreneurial leadership to improve organizational performance. Cogent Business & Management, 7(1),1-10. doi:10.1080/23311975.2020.1747827.