FACTORS AFFECTING PERFORMANCE COMPETENCY LEVELS OF SOCIAL DEVELOPMENT AND HUMAN SECURITY VOLUNTEERS IN BURIRAM PROVINCE

Abstract

Objectives of this research article were: 1. To examine the level of work performance competency of Social Development and Human Security Volunteers in Buriram Province, 2. To investigate the level of factors affecting the work performance competency of the volunteers, 3. To examine the relationship between factors affecting work performance and work performance competency; 4. To analyze the influence of factors affecting work performance on work performance competency; and 5. To propose guidelines for enhancing the work performance competency of the volunteers. The samples consisted of 364 Social Development and Human Security Volunteers in Buriram Province. Data were collected using a questionnaire with a five-point rating scale and were analyzed using descriptive statistics and inferential statistics, including Pearson’s product-moment correlation coefficient and multiple regression analysis.

The research findings revealed that the overall level of job performance competency of volunteers was at a high level, with the aspect of assisting target groups having the highest mean score. The overall level of factors affecting job performance was also at a high level, with ethics having the highest mean score. The analysis of the relationship between factors affecting job performance and job performance competency was found that all three factors, namely ethics, knowledge, and operational ability and skills, had a positive relationship with job performance competency at the 0.01 level of statistical significance, with operational ability and skills showing the highest relationship, followed by knowledge, while ethics showed a moderate level of relationship. The study of the influence of factors affecting job performance on the job performance competency of Social Development and Human Security Volunteers, using multiple regression analysis, was found that all three factors could jointly predict job performance competency at the 0.01 level of statistical significance, with an R value of .875, indicating a high level of combined relationship. The factor of operational ability and skills had the greatest influence, followed by the factor of knowledge, while the factor of ethics did not show a statistically significant influence on job performance.