THE INFLUENCES OF COMPETENCY, ORGANIZATIONAL COMMITMENT, AND JOB SATISFACTION ON THE EFFICIENCY OF AIRPORT GROUND STAFF IN THAILAND’S LOW-COST AIRLINES
Keywords:
Competency, Organizational Commitment, Job SatisfactionAbstract
This research article has the objective 1. assess the levels of competency, organizational commitment, job satisfaction, and employee efficiency. 2. investigate the direct and indirect influences of these factors on employee efficiency. 3. develop a comprehensive model to illustrate these relationships. To achieve these objectives, a mixed-methods research design was adopted, utilizing both quantitative and qualitative data collection methods. Quantitative research involved distributing surveys to 300 airport ground staff of low-cost airlines in Thailand. Qualitative research involved semi-structured interviews with 10 key informants. The data was analyzed using descriptive statistics and content analysis.
Findings revealed 1. high overall levels: the overall average of competency, organizational commitment, job satisfaction, and employee efficiency among airport ground staff in Thai low-cost airlines were found to be high (average = 3.99). Competency has the highest average rating (4.44), followed by employee efficiency (4.06), job satisfaction (3.84), and organizational commitment (3.64). 2. significant relationships: this study found significant relationships among competency, organizational commitment, job satisfaction, and employee efficiency. Competency and organizational commitment were found to have a positive influence on job satisfaction, which in turn had a direct effect on employee efficiency. Additionally, both competency and organizational commitment indirectly influenced employee efficiency through job satisfaction.
3. ACAW Model was developed based on the identified direct and indirect effect, as well as the combined influence of latent variables that interact with each other. This model provides a visual representation of the complex relationships between the four key factors. The study highlights the importance of human capital in the aviation industry and provides valuable insights for policymakers and industry practitioners, emphasizing the need to invest in employee development and foster a positive work environment to enhance employee efficiency and organizational performance.
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