ASSESSMENT OF PEOPLE SATISFACTION WITH SERVICE QUALITY OF THAWI WATTHANA SUBDISTRICT ADMINISTRATIVE ORGANIZATION, SAI NOI DISTRICT, NONTHABURI PROVINCE

Abstract

This research aimed to 1. Study the level of public satisfaction with the services of Thawi Watthana Subdistrict Administrative Organization, Sai Noi District, and Nonthaburi Province. 2. Study the problems, obstacles, and suggestions for the public services of Thawi Watthana Subdistrict Administrative Organization, Sai Noi District, and Nonthaburi Province. 3. Study the guidelines and suggestions for the services of Thawi Watthana Subdistrict Administrative Organization, Sai Noi District, and Nonthaburi Province. This is survey research by collecting data from service users in 5 activities and missions: public health, prevention and suppression of communicable diseases; community development and social welfare, welfare allowances for the elderly, the disabled, and AIDS patients; income or tax, collecting taxes quickly; disaster prevention and mitigation, good incident suppression; and education.

The research results found that the satisfaction of service recipients towards the services of Thawi Watthana Subdistrict Administrative Organization, Sai Noi District, Nonthaburi Province, in general, had an average value of (=4.90, S.D.=0.252). In terms of public health, prevention and suppression of communicable diseases, service recipients were most satisfied (=5.00), accounting for 100.00 percent. In terms of community development and social welfare, welfare allowances for the elderly, the disabled, and AIDS patients, service recipients were most satisfied (=5.00), accounting for 100.00 percent. In terms of income or tax, tax collection was collected quickly, service recipients were most satisfied (=4.98), accounting for 99.60 percent. In terms of disaster prevention and mitigation, effective incident suppression, service recipients were most satisfied (= 4.94), accounting for 98.80 percent. In terms of education, service recipients were most satisfied (=4.76), accounting for 95.20 percent.