THE LAUNDRY BUSINESS WITH COIN-OPERATED WASHING MACHINES TO CULTIVATE A CULTURE OF GIVING AND RECEIVING SERVICES IN NAKHON RATCHASIMA

Abstract

The objectives of this research 1) To study the history of laundry business management with coin-operated washing machines. 2) To study current conditions and the problem of managing a laundry business with a coin-operated washing machine. 3) To improve the management of the laundry business with coin-operated washing machines and cultivate a culture of giving and receiving services. This research was conducted by using qualitative research methodology using questionnaire survey, interviews, and workshop. Data were collected from 60 participants and informants. The three specific communities of Nakhon Ratchasima Municipality are Keha community, Panich Charoen Community and Suepsiri  Pattana  Community. The research was carried out by descriptive analysis. The research finding wears as follows: In the community research area of  Nakornratchasima Municipality, the laundry business  started with the management of hand washing business . The laundry business with a coin-operated washing machine  has managed  around  25 years or more since about 1992. The first point is the neighborhood around Korat Apartment. The company has also improved the management of the laundry business with coin-operated laundry machines and clothing services. One or more 3.5 kg conventional washing machine, the top and the front door were  used for the  most clothing laundry.   Visitors to the laundry service are usually students around the campus. Study on the management of  laundry business with coin-operated washing machines to cultivate a culture of giving and receiving services in the municipality of  Nakhon Ratchasima. It was found  that  most of  the peopleinvest in a coin operated laundry service  open  24 hours a day.  These shops   will not have a laundress.  Coin-operated laundry is spread around the campus and the students  and workers' residences. The problem of coin laundry business are : coin operated laundry service did not have a laundress, the maintenance of the washing machine was too long to repair and the vending machine was in the shop where the owner did not keep watch, including breaking up the washing machine for a time without knowing the reason. Develop a culture of giving and receiving services found that most business owners are conscious to solve problems for customers, willing to service, get customer feedback and love the service. The problems should be resolved immediately to customers.  Mostly, the shop will have a badge, phone number for customer problems.