The satisfaction of the public towards the Services of the Administration Office of Pathumwan District Office

Abstract

          This research aims 1) to study the satisfaction of the people towards the service of the Administration Office, Pathumwan District Office, 2) to identify factors that contribute to the satisfaction of the public about the services of the department. Administrative offices Pathumwan, 3) to study the problems / obstacles and suggestions about the service's administrative offices, Pathumwan. The population in this study are the people who live in the area, Pathumwan of 49 121 people (year 2560). Sample public service from government offices by the number of 100 people, Patumwan, how to choose a sample simple people who are men, People who man have a 50 to woman 50 people to collect quantitative data by using a query type scale estimates the 5-level query. The satisfaction of cognition in the areas of administrative services, Pathumwan District Office. The statistics consisted of percent, mean, standard deviation and tested hypotheses consisted of t-test, and ANOVA. The study indicated that The satisfaction of the people towards the service of the ruling party. Pathumwan District Office, overall satisfaction with the service of the ruling parties in Pathumwan district office level. However, when comparing the male and female. The satisfaction of serving different. When considering the income differences are found by the male. Satisfaction than the females. Availability / cleanliness of tools / equipment / technology to facilitate the service of officials in a flattering manner providing the public with female than male subject. Cleanliness of premises and staff serve willingly welcomed enthusiastically answered the questions clearly. Accuracy and reliability Attentive service