Internet of Things in the Hospitality Industry – A Current State of Art
Article Sidebar
Main Article Content
บทคัดย่อ
Due to the advancement of technology and the shift to integrated devices, the hospitality field has seen the rise in usage of the Internet of Things (IoT). This study reviews and analyzes related articles both in academic journals and non-academic primarily in the hospitality and tourism industries. The chronological sequencing shows the shift from internet/mobile-based technology to the Internet of Things and the progression to artificial intelligence. The purpose of this study is to show the current research on the Internet of Things in the hospitality industry along with emerging trends. This is a synthesis of current thinking and a review of literature. This study also contributes by showing some areas less researched, which provides future research possibilities.
Article Details
ทัศนะและความคิดเห็นที่ปรากฏในบทความในวารสาร ถือเป็นความรับผิดชอบของผู้เขียนบทความนั้น และไม่ถือเป็นทัศนะและความรับผิดชอบของกองบรรณาธิการ ยินยอมว่าบทความเป็นลิขสิทธิ์ของวารสาร
References
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet-The state of eTourism research. Tourism Management, 29(4), 609–623.
Buhalis, D., & Leung, R. (2018). Smart hospitality—Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71(January), 41–50.
Chipkin, H. (2017). Ten Hotel Trends for 2018: Indepedent Lead the Way. Retrieved February 20, 2018, from http://www.travelmarketreport.com/articles/Ten-Hotel-Trendsfor-2018-Independents-Lead-the-Way
Claveria, O., Monte, E., & Torra, S. (2015). A new forecasting approach for the hospitality industry. International Journal of Contemporary Hospitality Management, 27(7), 1520–1538.
DiPietro, R. B., & Wang, Y. (Raymond). (2010). Key issues for ICT applications: impacts and implications for hospitality operations. Worldwide Hospitality and Tourism Themes, 2(1), 49–67. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/17554211011012595
Giudice, M. Del. (2016). Discovering the Internet of Things (IoT) within the business process management: A literature review on technological revitalization. Business Process Management Journal, 22(2), 263–270.
Guo, Y., Liu, H., & Chai, Y. (2014). The embedding convergence of smart cities and tourism internet of things in China: An advance perspective. Advances in Hospitality and Tourism Research (AHTR), 2(1), 54–69.
John Donovan, M. E. (n.d.). The Internet of Things Hits Its Stride. Retrieved June 8, 2016, from http://www.mouser.co.uk/applications/article-iothitsstride/utm_source=eeweb&utm_medium=display&utm_medium=TechCommunity&utm_campaign=eeweb_2013%3Futm_source%3DEEWeb&utm_campaign=Mouser&utm_term=2014&utm_content=Content
Law, R., Chan, I. C. C., & Wang, L. (2018). A comprehensive review of mobile technology use in hospitality and tourism. Journal of Hospitality Marketing and Management,27(6), 626–648.
Law, R., Leung, R., Lo, A., Leung, D., & Hoc Nang Fong, L. (2015). Distribution channel in hospitality and tourism. International Journal of Contemporary Hospitality Management, 27(3), 431–452.
Madakam, S., Ramaswamy, R., & Tripathi, S. (2015). Internet of Things (IoT): A Literature Review. Journal of Computer and Communications, 03(05), 164–173.
Meola, A. (2016). What is the Internet of Things (IoT)? Meaning & Definition. Retrieved September 1, 2017, from Business Insider website: http://uk.businessinsider.com/whatis-the-internet-of-things-definition-2016-8
Newman, D. (2017). Top 10 Trends For Digital Transformation in 2018. Retrieved February 28, 2018, from
Porter, M. E., & Heppelmann, J. E. (2014). How Smart, Connected Product Are Transforming Competition. Harvard Business Review, (November), 64–89.
Pustišek, M., & Kos, A. (2014). Scopes in Internet of Things for Active Tourism and Leisure. In ERK. Retrieved February 28, 2018 from http://erk.fe.uni-lj.si/2014/pustisek(scopes)p.pdf
Rauch, R. A. (2017). Hospitality Trends 2018 - What’s happening in Hospitality. Retrieved January 31, 2018, from
https://www.hospitalitynet.org/opinion/4085914.html
Saldanha, E. (2017). 9 trends that will shape hospitality in 2018. Retrieved February 12, 2018, from http://www.accomnews.co.nz/2017/11/22/9-trendsshape-hospitality-2018/
Smith, B. C., Leimkuhler, J. F., & Darrow, R. M. (1992). Yield Management at American Airlines. Interfaces, 22(1), 8–31.
Statista. (n.d.). Internet of Things (IoT): number of connected devices worldwide from 2012to 2020 (in billions). Retrieved February 1, 2017, from https://www.statista.com/statistics/471264/iot-number-of-connected-devices-worldwide/
Sterkenberg, Z. (2017a). Hotel Trends Transforming the Guest Experience in 2018: Part 1. Retrieved February 2, 2018, from https://www.ambius.com/blog/hoteltrends-transforming-the-guest-experience-part-1-macro-trends/
Sterkenberg, Z. (2017b). Hotel Trends Transforming the Guest Experience in 2018: Part 2. Retrieved February 9, 2018, from https://www.ambius.com/blog/hoteltrends-transforming-guest-experience-2018-part-2/
Terry, L. (2016). 6 Mega-Trends in Hotel Technology. Retrieved January 23, 2018, from https://hospitalitytech.com/6-mega-trends-hoteltechnology
Wang, D., Park, S., & Fesenmaier, D. R. (2012). The Role of Smartphones in Mediating the Touristic Experience. Journal of Travel Research, 51(4), 371–387.
Xiang, Z., Tussyadiah, I., & Buhalis, D. (2015). Smart destinations: Foundations, analytics, and applications. Journal of Destination Marketing and Management, 4(3), 143–144.
Young, A. (2015). The Internet of Things: The Impact on the Travel and Hotel Industry. Retrieved June 8, 2016, from http://www.hospitalitynet.org/news/4071511.html
Zhang, X., Song, H., & Huang, G. Q. (2009). Tourism supply chain management: A new research agenda. Tourism Mangement, 30(3), 345–358.