Communication Factors in Holistic Humanized Nursing Care: Evidenced from Integrative Review

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๋๋Jantima Kheokao
Tassanee Krirkgulthorn
Samuel Umereweneza
Sansanee Seetangkham


         The aim of this integrative review was to identify the factors which characterize the humanized nursing care in nursing practice, and to propose a humanized care model for nursing education.  An integrative review was conducted, a primary search evaluating nursing care for the individual, family and community from published researches was undertaken on seven databases CINAHL, MEDLINE, EMBASE, British Nursing Index (BNI), Chinese Biomedical Database (CBM), China Medical Academic Conference (CMAC) and China Academic Journal (CAJ). The content was analyzed using thematic analysis.

          The findings revealed the six noble qualities “love, commitment, empathy and sympathy, compassion, confidence and competence, and confidentiality and privacy” that nurses can use to communicate in their daily nursing practice to provide an effective humanized nursing care to individuals, families, and groups. These factors have reciprocal effect upon the perception of patients and nurses which determine the quality of nursing communication and care delivery. Variables identified could be a baseline data to measure service quality and should be incorporated in the nursing curriculum. Consequently, a holistic humanized care nursing care model for nursing education was proposed. Further research to test the model and its effects were recommended.




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Kheokao๋., Krirkgulthorn, T., Umereweneza, S., & Seetangkham, S. (2019). Communication Factors in Holistic Humanized Nursing Care: Evidenced from Integrative Review. Journal of MCU Peace Studies, 7(3), 609-627. Retrieved from
Research Articles
Author Biographies

๋๋Jantima Kheokao, University of the Thai Chamber of Commerce

Associate Professor Dr. Jantima Kheokao  is a director of D.Comm.Arts. Program in Marketing Communication at the School of Communication Arts, University of the Thai Chamber of Commerce . She received her Ph.D. in Communication from the University of the Philippines and other degrees in the fields of Political Sciences, Law, Library and Information Sciences, as well as a certificate in marketing and branding from New York University.. Her research interests include public relations, branding, marketing communication and health information.   At present, she is actively involved in public opinion research where she serves as President of the Asian Network for Public Opinion Research (ANPOR) and eHealth literacy research.

Tassanee Krirkgulthorn, Boromarajonani College of Nursing Saraburi

Dr. Tassanee Keirkgulthorn is the director of Boromarajonani College of Nursing, Saraburi Thailand. She holds a Doctorate in nursing science. Her specialty is Chronic Care and Elderly Nursing. Her research interests include self-care and self-management for chronically ill patients, health promotion intervention for the elderly and nursing education focusing on evidence-based nursing.  

Samuel Umereweneza, Boromarajonani College of Nursing Saraburi

Dr. Samuel Umereweneza  is currently a Lecturer at Boromorajonani College of Nursing Saraburi. He holds a doctorate degree in Public Health, major in Preventive Health Care, From the Adventist University of the Philippines and a Master of Science in Nursing, major in Medical-Surgical Nursing, with speciality in nursing administration and nursing education. His research interest is on lifestyle diseases, chronic diseases, and academic and clinical stress of nursing students.

Sansanee Seetangkham

Sansanee Seetangkham is currently a nursing instructor at Boromarajonani College of Nursing, Saraburi Thailand. She holds a master’s degree of Community Nurse Practitioner and specializing in community nursing and elderly health care in community. Her research interests include health care in aging society, and community participation in health care.