The Conflict Management Guidelines for Schools Under Chachoengsao Primary Educational Service Area Office 1
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Abstract
This Article aimed to study 1) levels of conflict management in schools under Chachoengsao Primary Educational Service Area office 1; and 2) guidelines for conflict management in schools under Chachoengsao Primary Educational Service Area office 1, using a mixed-methods research design, both quantitative and qualitative data. The sample for quantitative research consisted of 308 people, selected through sample random sampling method, and for qualitative research, 8 key informants selected by purposive sampling method. The research instruments were a questionnaire and focus group discussion questions, with the overall reliability of .97. The statistics used for data analysis included frequency, mean, and standard deviation. The data obtained from the focus group discussions was analyzed typologically using domain analysis.
The results of the study found that: 1) The overall level of conflict management in schools under Chachoengsao Primary Educational Service Area office 1 was high. When considering each aspect, it was found that allowing had the highest average value, followed by compromising, winning, cooperation, and the aspect with the lowest average value was avoiding. 2) Guidelines for conflict management in schools under Chachoengsao Primary Educational Service Area office 1 found that in terms of compromise, there should be a determination of objectives and methods for managing conflicts. In terms of avoidance, there should be a creation of cooperation in resolving conflicts. In terms of coordination, there should be a strengthening of good relationships among personnel in the educational institution. In terms of winning the conflict, there should be a use of shortcomings as a case study in resolving conflicts. In terms of allowing, there should be acceptance of other people's opinions.
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