Users’ Satisfaction of Using the Internet System within the Siam University

Abstract

The purpose of this study is to examine the demographic characteristics, to study the behavior of internet users, to study the level of satisfaction, and to examine the relationship between demographic characteristics on the level of satisfaction, and to study the relationship of behavior and satisfaction level of internet users in Siam University, in four areas, namely, internet network, security, service center/facilities, and provided services. The samples were 400 staffs, instructors and students. Data were collected by using 5-point rating scale questionnaire and checklist. The statistics used for data analysis consisted of frequency, percentage, mean, standard deviation and Chi-square.

The result of this research revealed that most respondents are female age around 20-30 years old with Bachelor degree in faculty of nursing. The main objective of using internet was to delve knowledge. The internet use frequency of most respondents in a day averaged 1-2 hours. Respondent’s internet use was mostly during 11.01 a.m. - 2.00 p.m. with both LAN connections and also using the mobile (Smartphone) to connect to the internet within the main library (building 12) of Siam University. Furthermore, the users’ satisfaction of using the internet system within the Siam University in overall four aspects and individual aspects were at the moderate level. By ranking from most to less, they were security, service center/facilities, provided services, and internet network respectively.

To test the hypothesis, in the part of the demographic characteristics of users, the researcher found that gender was correlated with the level of satisfaction in the service of the Siam University in the internet services/facilities. Also, the faculty has the relationship with the level of satisfaction in the internet service of the Siam University, especially in the field of security, service center/facilities, and provided services. It also found that behavior of users of the Internet in the average time spent per day was associated with level of satisfaction in internet network. The behavior in the device aspect used to access the Internet is associated with a level of satisfaction in internet network and services.