Competency Development of First Line Administrators in the Information Technology Industry
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Abstract
This Article aimed to study (1) current conditions, problems and development of competency of first line manager in information technology industry and (2) factors affecting competency of first line administrators in information technology industry. Used mixed research method consisted of qualitative research by in-depth interviews with 18 key informants and content analysis. This quantitative research was conducted with a sample group of 380 organizations in information technology industry in Bangkok and its vicinity, using a questionnaire as a research tool. Data were analyzed by percentage, mean, standard deviation, t-test, F-test and multiple regression analysis.
The research results were found as follows; 1) the current state of the information technology industry is growing rapidly according to the dynamics of information technology changes. There are performance problems related to tasks that are not keeping pace with change, there is a delay in adjusting people management skill problems communicating and motivating the team. 2) The human resource development factors affecting the competency of the first line administrators in the information technology industry statistically significant at the .01 and .05 level. Therefore, the development of competency of the first line administrators in the information technology industry it should start with the development of teaching personnel in educational institutions to strive to produce students who are knowledgeable and up-to-date with changes in information technology. Coordinate with the industry to produce personnel to meet the needs, keeping pace with the changes in information technology requires training, on-the-job training and training.
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