Human Resource Development Plans of a Selected Water Park and Resort Business in Nakhon Sawan Province during the COVID-19 Pandemic

บทคัดย่อ

This case study research aims to (1) investigate the adverse impacts that affect the human resource of one Water Park and Resort in Nakhon Sawan province and (2) develop the HRD training plans applying the ADImE model of the Water Park and Resort. A situation analysis qualitative research study was conducted with thirteen managers consisting of task managers, managers, and executives of the Water Park and Resort business. The participants were selected by the purposive sampling technique based on the criterion sampling technique. To gain some rich information, the researchers applied the In-depth interview technique and the focus groups interview technique in the primary data collection procedure. Since this study was conducted with one Water Park and Resort business, the data analysis was a case study data analysis. The research results were found that the impacts of the COVID-19 pandemic on human resources were 1) stress arising from the uncertain situation of the COVID-19 epidemic (OD-organizational climate), 2) employee encouragement and motivation threat, 3) lacking work knowledge and skills threat, 4) lacking services knowledge and skills issue, and 5) Team Building. Moreover, the finding showed that three HRD plans should be included in the human resource development plans of the Water park and Resort, which consists of 1) HRD training plan for enhancing teamwork and building a positive attitude within the organization, 2) HRD training plan for reducing stress, enhancing positive attitudes and enhancing self-confidence, and 3) Good services serve sappiness.