Guidelines for Teamwork of Telemarketing Employees at COL Public Company Limited

Abstract

This research aimed (1) to examine the teamwork behaviors of telemarketing employees at COL Public Company Limited; (2) to compare the teamwork behaviors of these employees classified by education, duration of employment and work position; and (3) to consider the guidelines for the teamwork of the employees. Extrapolating from Sirichai Kanchanawasi’s table and applying the stratified random sampling method, the researcher selected 172 members of the sample population.

The research instrument was a five-rating scale questionnaire constructed by the researcher. Applying Cronbach’s α (alpha) technique, the questionnaire was found to be reliable at 0.959. Utilizing techniques of descriptive statistics, the researcher analyzed the data collected in terms of frequency, percentage, mean (M) and standard deviation (SD). At test technique and the one-way analysis of variance (ANOVA) technique were also employed by the researcher.

Findings are as follows: (1) The employees had teamwork behaviors in overall aspect and incomes such as having the same goals, cooperation and working together as a team, teamwork communication, teamwork conflict management, and trust in teamwork. Accordingly, teamwork performance was evaluated at a high level. (2) The employees who had different educational level, different duration of employment, and different work position had different teamwork behaviors, but the difference was not statistically significant at level of 0.05. (3) The teamwork guidelines of telemarketing employees consisted of managing remuneration together, listening to problems and determining goals together, organizing activities to foster harmonious relationships, improving the tools used in the work process, and assisting coworkers.