Public Service Efficiency of the Civil work Division under the Nong Mai Sung Sub-district Administration Organization of Uthai District, Phranakhon Si Ayutthaya

Abstract

The purposes of this study are to : 1) investigate the public service efficiency of the civil works division under the Nong Mai Sung Sub-district administration organization of Uthai district, Phranakhon Si Ayutthaya ; 2) explor any problem for the public service efficiency ; and 3) Suggest guidelines for development. The samples are 151 people who had made complains at the civil work Sub-district administration organization. The instrument used is five-point-scale q uestionnaire with the reliability at. 93. This statistical tools used for data analysis are frequency, percentage, means and standard deviation.

The results indicate that : 1) as a whole, the public service efficiency of the civil works division under the Nong Mai Sung Sub-district administration organization of Uthai District, Phranakhon Si Ayutthaya is at a hight level, rank form highest to lowest as follows ; equality and justice, thoroughness, worthiness and duration ; 2) the problems concern are as follows ; (1) in term of worthiness, the equipment in the division is found to be out of date with improper functions ; (2) in term of thoroughness, the service providers are insufficient for resolving complains ; (3) in terms of equality and justice, unequal treatment by service providers can be perceived ; and (4) interm of duration, the filling process are found to be complicated, delayed, and not in time ; 3) guidelines for development are as follows ; (1) allocate budget for equipment ; (2) add staff positions ; (3) queve up the service ; (4) reduce document preparation time and reduce working time.